FAQ
Do you accept returns?
Thats a great question. We want you to be happy with your purchase. You should never be disappointed with one of our products. However, we understand that we cannot be perfect all the time and accidents do happen. If you would like to return your product because of a defect we ask that you contact us within 7 days. Unfortunately, some people have taken advantage of our return policy before and while we want to protect your hard earned money, we need to protect ours as well. WE DO NOT REFUND SHIPPING!!! That being said we doubt you will need to rely on our return policy but if you do we try our best to make you happy.
Can I cancel my pre-order?
Yes, but only for 48 hours from the time of your pre-order purchase! Because our business is run on tight margins we provide several expensive products on a limited pre-order basis. It is important that before you decide participate in one of our pre-orders that you are sure you can afford to do so. After 48 hours we have a strict no cancelation period. This is because after 48 hours we have already begun to purchase all of the necessary materials to make the products that were pre-ordered. If you receive a pre-order product and you feel it is defective we ask to see a video and pictures of the defect. It is at our soul discretion whether or not we believe the product to be defective.
International Shipping Insurance & Fees?
At this time we will currently ship anywhere in the world but we are not responsible for lost international packages nor will we refund for international packages that are lost or damaged or do not arrive. We try to provide shipping service through other providers such as FedEx and UPS and DHL but it is at our sole discretion to use USPS for international shipping. We will always try to provide a tracking number for international parcel services but understand that shipping INTERNATIONALLY is at your own risk!
Who are we?
Medieval Tactical is located in the heart of Dallas, Texas. We may have only been in business since 2015 but our craftsmanship makes us look like we've been around for a century. We make a variety of firearm and EDC accessories but understand that we do things in small batches so we may not always have things on hand.
We are looking forward to having you as a customer. We don't just want a transaction we want to impress you so you become a fan. If you have suggestions we would love to hear them. If you have a problem we definitely want to hear from you. And if you just want to say "Hi!" we would like that too!